Overview
Stakeholders are individuals or groups that have an active interest in an organization. Stakeholders and stakeholder groups typically include employees, vendors, communities, government agencies, customers, investors, and lenders. Different stakeholders have different interests, attitudes, and priorities. Effective communication ensures that they receive relevant information and develop a positive attitude to your organization in the scenario.
As the regional marketing director of a theme park, you are in the process of designing a phased marketing strategy for reopening all parks after a safety incident. You have already helped other marketing directors understand the importance of having a good marketing mix to inspire customer loyalty; now help them with a stakeholder communication plan. Develop a communication plan that will ensure stakeholders understand the steps the organization is taking to benefit them.
Three aspects to consider for effective stakeholder communication are the interest of stakeholders in the organization, the impact of the reopening decision on stakeholders, and the relevance of information going to stakeholders.
Prompt
Complete the communication plan for the stakeholders of the organization in the course scenario. Refer to the Exemplar Communication Grid for an example of how the template can be used.
Specifically, you must address the following rubric criteria:
Identify the three key stakeholders (a minimum of one internal and two external groups) in the reopening of the park and describe each stakeholder’s interest in the organization.
Internal Stakeholders
Employees
Departments
Management
External Stakeholders
Customers
Suppliers
Lenders
Communities
Use the Communication Grid Template to complete this step.
Identify and analyze the information about each stakeholder group and their need for communication. Use the Communication Grid Template to complete this step. Consider the following points:
Assessment of the impact on stakeholder (low, medium, or high) and explain why.
Information needs and communication methods of the stakeholder
Identify two crisis communication methods for communicating with stakeholders.
What forms of communication can be used to quickly communicate with internal stakeholder groups?
What forms of communication can be used to communicate with external stakeholder groups?
What to Submit
Submit a 1- to 2-page Word document, which includes your responses and the completed Communication Grid Template, using double spacing, 12-point Times New Roman font, and one-inch margins. Consult the Shapiro Library APA Style Guide for more information on style
Communication Grid Template
To use this template, replace the bracketed text with the relevant information.
| Stakeholders | Stakeholder’s Interest in the Park Reopening | Assessment of the Impact on the Stakeholder (Low/Medium/High) and Why | Information and Communication Needs of the Stakeholder | Communication Methods With the Stakeholder |
| [Insert text.] | [Insert text.] | [Insert text.] | [Insert text.] | [Insert text.] |
| [Insert text.] | [Insert text.] | [Insert text.] | [Insert text.] | [Insert text.] |
| [Insert text.] | [Insert text.] | [Insert text.] | [Insert text.] | [Insert text.] |
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Formatting
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