Chap. 32: constructive dialog and, erm… lessons from financial
For a constructive dialog to take place in a company, there are several conditions that must be met.
- The participants should have a very high degree of trust. Trust in the dialogue process, facilitator and other participants is important.
- Participant must have an open mind and be willing to listen to different ideas. Participants should listen and be open to other perspectives and thoughts without fear or criticism.
- Respect: Participants should respect one another and their views. It is important that participants can disagree without becoming disagreeable, and they should avoid insults or personal attacks.
- Active Listening: Participants must actively listen and understand the perspectives of others. Avoid interrupting and talking over other people. Asking clarifying question to help ensure that you understand is the best way.
- Feedback that’s constructive: The participants should give feedback which is positive, specific, prompt, and aimed at improving dialogue and results. It is important to give feedback in a friendly and non-threatening way.
- A shared goal or purpose should be established by all participants. The conversation will be more focused with everyone working toward the same goals.
If an organization meets these conditions, it can foster a dialogue that is constructive, encouraging the sharing of ideas, identifying common ground and developing effective solutions for complex problems.