There are many factors and measures that may impact organizational health. Among these is civility. While an organization can institute policies designed to promote such things as civility, how can it be sure these are managed effectively? In this Discussion, you will examine the use of tools in measuring workplace civility.

Explain the importance of workplace civility for an organization’s health in your introduction. How can civility impact the well-being of employees, their job satisfaction, retention, and productivity? Understand the difficulties of managing civility in the workplace and how policies and practices can help.

Measurement Tools: In this part, you will be describing the different tools and methods available to assess workplace civility. In this section, identify the factors to include in these tools such as communication and respect. Give examples of assessments, audits, or surveys that can be used by organizations to assess their civility in the workplace. Distinguish the pros and cons of each tool.

Discussion of data analysis. In this section you will be discussing how the information from measurement tools could be analyzed to help improve civility in the workplace. How can organizations use data? They can identify strengths and weaknesses and develop action plans. Talk about the role of feedback and transparency in creating an environment of civility.

Discuss the implications of workplace politeness for nursing in this section. Determine the nurses’ role in creating an environment that promotes workplace civility. Discussion of the impact that workplace civility has on patient safety, satisfaction and outcomes. Discuss how nurses can improve civility in the workplace by using measurement tools.

Summary: Summarize the main points and stress the importance of measuring civility in the workplace. To promote employee satisfaction, organizational success, and well-being of employees, it is important to continually evaluate and improve workplace civility.