Introduce the conceptual frameworks of the ethical constructs of ethics, moral, or legal standards and the purpose of the paper. Consider  an ethical, moral, or legal dilemma that you have encountered in your work environment and describe it. Analyze the moral, ethical, and legal implications utilized in this situation. Describe your role as a moral agent or advocate for this specific issue. Consider your leadership styles identified by your self-assessment and determine if they act as a barrier or facilitation during this dilemma. 

Introduce yourself

In any work or organizational environment, the ethical constructs are foundational concepts. They guide employees’ and leaders’ behavior, helping them to maintain certain values and standards in interactions with clients and colleagues. Ethics is a branch of Philosophy that examines values, standards, and principles that regulate the conduct of people and organizations. Legal and moral standards both refer to what individuals believe about the right or wrong way to behave.

It is the purpose of this essay to discuss a situation that occurred in my working environment, which I believe was morally, ethically, or legally problematic. This paper will discuss my role as a moral advocate, or agent, for this particular issue, and describe how my leadership styles as determined by my own self-assessment acted either as a facilitator or barrier during this problem.

Working in an Ethical or Moral Environment

As a former customer service agent for a telecom company, I faced a moral quandary that affected me on both an ethical and legal level. One day, a customer called me to inquire about a product that was not available on our company’s website. A customer called me to ask about a product that was not available on our company’s website. The customer was informed that the item had been discontinued and I apologized to him for the inconvenience. The customer, however, was insistent and insisted that I locate the product for him, saying that he urgently needed it.

I asked my supervisor whether it was possible to find the product for our customer. My supervisor informed me that this product was discontinued and we would not be able to get it for my customer. My supervisor was able to speak with the customer after he kept calling. My supervisor told the customer he’d find the product, and that it would be shipped within two business days.

My supervisor instructed me to falsify the information on the customer’s account by adding a note indicating that the product was on backorder, and it would be shipped within two days. My supervisor said that it is the policy of the company to keep customers satisfied, so sometimes, the truth must be twisted to make sure that they are happy.

The Moral, Ethical & Legal Consequences

Falsifying information on a customer’s account is a serious offense that has implications on moral, ethical, and legal grounds. Falsifying information to a customer about a product’s availability is a morally bad act. This behavior undermines the trust that customers have in the company and can have long-term consequences on the company’s reputation. This behavior also goes against the fundamental values of transparency, honesty and integrity that are essential to every organization.

Falsifying data is unethical because it goes against the ethical principles. It is ethical to do what’s right, regardless of how hard or unpopular it might be. In this case, my supervisor’s instructions were unethical since they required me to engage in dishonest behavior that went against my personal beliefs and values.

Legally, falsifying information on a customer’s account is a breach of the law, as it constitutes fraud. Fraud, according to the definition of the term, is the misrepresentation or intentional distortion of facts in order to induce someone to trust that information to his/her detriment. Falsifying information on a customer’s account can have legal consequences for both the company and the individuals involved.