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Verbal communication strategies
- Active listening: It involves paying full attention to the speaker and responding in a manner that shows your understanding of their message.
- Empathy is the ability to understand and share another’s feelings. This can be conveyed through statements like, “I can imagine how difficult that must be for you.”
- The speaker is encouraged to give more information by asking open-ended questions. These questions can also help establish rapport. For example, “Tell me more about how you’re feeling.”
- Clarification: This involves asking for more information or rephrasing the speaker’s message to ensure understanding.
- Reflection: This involves restating the speaker’s message in your own words to show that you have understood them.
Other-Verbal Communications Strategies
- When you make eye contact, it can show interest, attention and respect.
- Face expressions: facial expressions are a way to communicate feelings such as concern, empathy and understanding.
- Body language can be interpreted in many ways, including openness, confidence, defensiveness, or discomfort.
- You can express your feelings and attitude towards a speaker by the tone of your voice.
- Silence is a very powerful communication tool. It allows the speaker time for reflection and signals respect.
Standard for interprofessional communication in therapy
- Respect: Communication should always be non-judgemental and respectful.
- Confidentiality is a professional duty.
- All team members should work together to achieve shared goals.
- Communication should always be concise and clear, with a focus on understanding.
- Professionalism – Healthcare professionals need to communicate professionally, using the appropriate tone, language and body language.