Identify verbal and non-verbal communication strategies and standards that enable therapeutic communication and interprofessional relationships

Verbal communication strategies

1. Active listening: It involves paying full attention to the speaker and responding in a manner that shows your understanding of their message.
2. Empathy is the ability to understand and share another’s feelings. This can be conveyed through statements like, “I can imagine how difficult that must be for you.”
3. The speaker is encouraged to give more information by asking open-ended questions. These questions can also help establish rapport. For example, “Tell me more about how you’re feeling.”
4. Clarification: This involves asking for more information or rephrasing the speaker’s message to ensure understanding.
5. Reflection: This involves restating the speaker’s message in your own words to show that you have understood them.

Other-Verbal Communications Strategies

1. When you make eye contact, it can show interest, attention and respect.
2. Face expressions: facial expressions are a way to communicate feelings such as concern, empathy and understanding.
3. Body language can be interpreted in many ways, including openness, confidence, defensiveness, or discomfort.
4. You can express your feelings and attitude towards a speaker by the tone of your voice.
5. Silence is a very powerful communication tool. It allows the speaker time for reflection and signals respect.

Standard for interprofessional communication in therapy

1. Respect: Communication should always be non-judgemental and respectful.
2. Confidentiality is a professional duty.
3. All team members should work together to achieve shared goals.
4. Communication should always be concise and clear, with a focus on understanding.
5. Professionalism – Healthcare professionals need to communicate professionally, using the appropriate tone, language and body language.