Identify the key facts in the case study. As the administrator managing Dr. O’Connor’s department, how would you go about handling the situation?

The key facts in the case study are that Dr. O’Connor is refusing to comply with a new policy requiring all doctors to use electronic health records (EHRs). The doctor has made it clear that he is against the EHRs, saying they are inefficient and cumbersome. As the administrator managing Dr. O’Connor’s department, I would approach this situation by first attempting to understand why he is so resistant. It may be that there are valid reasons behind his hesitation, and this could inform me about my future decisions.

Once I have identified any underlying issues it will then be important to have open communication between myself and Dr. O’Connor in order to come up with an agreeable solution together. You may find it useful to include other stakeholders like IT personnel and EHR vendors, who could offer more insight on how this problem can be handled from both an operations and technical standpoint.

While it is important for the organization to adhere to certain policies, everyone should feel heard. They shouldn’t be dismissed or ignored when there are disagreements. We can reach an agreement that will satisfy all parties while maintaining compliance with the organization guidelines by carefully considering all of the factors.