Module 05 assignment – teamwork and organizational customer | customer service | Rasmussen College System
Then, evaluate potential solutions, taking into account any obstacles or risks. Knowing these challenges will help you determine the best options to provide an optimal result for both parties. Additionally, if complications arise during the resolution process it’s important to maintain continuous communication with all stakeholders so everyone remains informed about progress updates or changes in strategy as needed.
Finally, after a satisfactory solution has been reached it’s essential to follow up with customers afterward and inquire about their experience resolving the issue. When customers are satisfied that their issues were resolved quickly, they will be more loyal to your business in the future. Qualitative assurance techniques like surveys allow companies to measure their satisfaction levels, and then make necessary improvements. This ultimately improves the internal processes and leads to positive outcomes both for employees and customers.