Learn about conflict resolution principles and professionalism
Effective conflict resolution among healthcare professionals requires the application of principles for managing conflicts and maintaining professional integrity. Respecting individual autonomy allows for each person to voice their concerns and express themselves without being judged. The professional integrity of the conflict resolution process should always be at its core. It means respecting patients’ confidentiality and acknowledging their different views, opinions, and experiences.
All parties must also maintain an open line of communication to ensure that they have a full understanding of the problem before trying to find a solution. Effective listening techniques can help ensure that each person’s perspective is heard and understood thoroughly. When addressing conflict between healthcare professionals, it is crucial to try to establish common ground. This should involve attempting to determine shared goals and objective in order to reach mutually satisfying solutions for all involved. Professional integrity and conflict management principles are important guidelines to resolve conflicts in healthcare staff in an ethical manner that fosters respect, collaboration and trust.