The organization also excels in its dedication to providing excellent customer service. It is encouraged that employees go beyond the call of duty to ensure customer satisfaction, which in turn helps to build loyal customers who return time after time. The organization also offers reliable services, at affordable prices and personalized customer service.
This organization’s strong financial management has allowed it to stay profitable in spite of challenging economic conditions. The organization has been able, by carefully monitoring its finances, to find cost saving opportunities without sacrificing service quality.
One of the major weaknesses in this organization is its failure to recognize and reward employees’ achievements. It can seem that upper management does not appreciate the hard work of employees, which could lead to a demotivation in staff.
A weakness is the way in which diverse dynamics across departments are managed. There may be difficulties due to a lack of culture awareness, or a siloed mentality whereby each department works independently rather than working together towards achieving shared goals.