When it comes to non-verbal communication, I’m aware of how my body language often conveys more than words can say. In order to convey empathy to someone when they are sharing bad news, I keep my demeanor calm and will use soothing facial expressions, such as smiling or nodding, to help express it without saying anything. When interacting with clients or colleagues, I avoid crossing my arms, which can be interpreted as an expression of hostility or defensiveness.
These skills are essential to my professional success and also personal growth. They help me understand people better and develop stronger relationships, which leads to better results in any situation.