Columbia Southern University| MSL 5200 – Crisis Communication Management | Columbia Southern University
In order to avoid the blame game when developing crisis communication plans it is important that all parties involved are working towards common goals and have trust in each other’s abilities & intentions. Additionally, clear lines of communication need to be established between all relevant departments so that information sharing is quick & efficient while also enabling everyone involved to provide their input when needed.
Additionally, techniques like brainstorming or playing a role can identify potential solutions and avoid any aggressive behavior or finger-pointing. Thus allowing more productive conversations that lead to the resolution of strategies. Additionally having internal policies/procedures put into place prior to crises occurring can help minimize how much time is spent on assigning blame & instead focus on finding ways out of the situation at hand quickly.
Understanding the dynamics of the blame game when developing crisis communication plans is crucial. This ensures all parties are focused on solving issues and not wasting time looking for others to finger point at. By utilizing appropriate tools & methods (brainstorming etc.) With clearly defined processes in place prior to a crisis, an organization can react quickly while minimizing the damage.