Discuss one of the following situations you have experienced.  Reflect on the experience.  How did you respond?  How did you feel?

One of many conditions I’ve skilled was when a affected person grew to become agitated and yelled at me whereas I used to be attempting to assist them. Initially, I felt intimidated and uncertain as to how greatest reply to this sudden outburst. Afterwards, nonetheless, I noticed that my response must be guided by my concentrate on offering high quality care and sustaining professionalism. Subsequently, as a substitute of reacting defensively or escalating the state of affairs additional, I selected to stay calm and tackle their considerations respectfully. This allowed us to ultimately attain an understanding and each events had been in a position to transfer ahead with our interplay extra positively.

In hindsight, my response may have been even higher if I had taken further steps reminiscent of asking open-ended questions or providing reassurance that their emotions had been legitimate earlier than making an attempt any form of decision. Sooner or later, if confronted with the same state of affairs once more then I’d attempt to use lively listening strategies with the intention to acquire readability about why the affected person is feeling pissed off or upset earlier than responding instantly. Moreover, sustaining empathy for his or her expertise will go alongside method in fostering a respectful dialogue which might in the end result in higher outcomes for all concerned.