Describe a situation in which the nurse manager would use problem resolution in the workplace. Describe a situation in which the nurse manager would use negotiation to resolve a conflict (or potential conflict) in the workplace. 

The process of problem resolution allows managers to deal with workplace issues that can arise from a number of causes, including inadequate staffing and conflicts among staff. When there is an incident of misconduct by an employee, the nurse manager may use this method to ensure accountability and maintain a safe workplace.

The goal of negotiation is to come up with mutually beneficial resolutions for the parties in conflict. If two departments have difficulty working together, for instance, then a nurse manager may use techniques for negotiation such as an open dialogue or compromise in order for everyone to agree on a final agreement. Both sides feel that their concerns have been addressed, and they can continue to work together in a friendly manner. In the end, negotiation and problem solving are important tools for nurse managers to use when confronting challenging workplace situations.