Create one correlation matrix for all of the employee variables (E – M) and customer variables (N – R).

Individual analysis and report – kenexa

Below is a table that displays the correlation matrix between customer (N-R) variables and employee (E-M). This analysis offers insights into the relationships that exist between these two variables. We can observe that employee satisfaction, customer engagement, employee happiness and the customer retention rate are all strongly correlated. A higher level of employee satisfaction is also associated with an increased customer loyalty.

In contrast, it does not seem that there is a strong relationship between the cohesion of teams and their customers’ satisfaction. This suggests businesses should concentrate on other factors such as improving communication and collaboration to achieve better performance.

The correlation matrix provides valuable insight into the interactions between different aspects of an organization and is a valuable tool for formulating successful strategies to maximize long-term performance.