As the CNO in the scenario, defend your decision to disclose the incident to the media. How does this decision influence value-based healthcare?

In the hypothetical scenario I am the CNO and would justify my decision of disclosing the incident to media. Transparency and honesty are essential in the healthcare industry to build trust with patients and maintain credibility. We are accepting responsibility for the mistake we made and showing our dedication to finding the cause of the problem and stopping it in the future. The decision supports value-based care by prioritizing the safety of our patients, and promoting an accountability culture and continuous improvement.

I am aware that there may be risks involved in revealing such events to the media. Negative press can damage a hospital’s reputation and cause patients to lose trust. There could be legal implications for the hospital and scrutiny of the nurse. It can be difficult to disclose such an incident, because it means admitting guilt and taking responsibility.

At a regional health consortium, fellow CNOs may justify withholding disclosure of the error to the public to protect the hospital’s reputation and avoid legal repercussions. This decision, however, can have a negative impact on value-based care as the hospital’s interests are put above patient safety and transparent. In not disclosing this incident, we do not accept responsibility for the error and may allow it to be repeated in the future.

As the patient’s family, I would want the issue to be handled with transparency and honesty. I’d want to know about the incident, and what steps are being taken to avoid it happening again. I’d also like to hear my concerns and be listened to, as well as receive an apology. This approach shows accountability for the patient and his/her family, and is in line with value-based care.