Business | Organization behavior homework help

Is Hank’s reaction to this situation appropriate? Why or why not?

Lack of information and failure to communicate are common causes of workplace conflict. Hank Stuart is experiencing a situation that really has him upset. He is a physical therapist assistant at a busy sports medicine clinic. He also has an interest in computers and worked in a large computer retail store while he went to school. It didn’t surprise Hank when one of the owners of the clinic, Kathy Chin, asked him to gather information about computer systems and software that could be used for patient management. Hank spent several hours of both work and personal time and gave his recommendation last week. It was then that he discovered that a system had already been purchased. The clinic’s other owner had assigned the computer research task to another employee. Upset that his time and ideas were wasted, Hank has let everyone know just how disorganized and unfair his employers are. His coworkers are tired of hearing about it and wish Hank would just forget it.